Data Deletion Policy

Last Updated: August 2025

At Noretek Energy Ltd, we value your privacy and provide you with the right to request deletion of your personal data associated with the Noretek Mobile Application.

Scope

This policy covers all personal information collected through the App, including:

1. Registration details (name, phone, email, address).
2. Transaction and payment history.
3. Gas consumption and meter data linked to your account.

Requesting Data Deletion

You may request deletion of your data by:

1. Sending an email to info@noretekenergy.com with your registered phone number and account details.
2. Using the customer service channel option available in the App.

What Happens After Deletion

1. Your account will be deactivated and permanently removed within 30 days of confirmation.
2. Your gas meter will no longer be linked to your account.
3. Transaction records may be retained where required by law (e.g., tax, financial reporting, or regulatory compliance).

Exceptions

We may retain certain minimal records if:

1. Required by Nigerian law or regulatory authorities.
2. Necessary to resolve disputes or enforce our terms of service.

For assistance with deletion requests, contact: to info@noretekenergy.com